Zappos: Lessons Learned and Mistakes to Avoid from a Customer-Centric Startup
Zappos: Lessons Learned and Mistakes to Avoid from a Customer-Centric Startup Introduction Founded in 1999 by Nick Swinmurn and led for over a decade by Tony Hsieh, Zappos became a standout name in the world of online retail, particularly in shoe sales. Based in Las Vegas, the company experienced explosive growth by focusing on one … Read more